If you hadn’t already heard, the new Galaxy Note 7 has had 35 reported cases in Korea where the battery caught fire, or outright exploded. This is a bad thing. Samsung’s official statement regarding this issue is as follows:
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
So, to recap, a very small number of the reported 2.5 million sold Note 7s had a faulty battery and so Samsung is issuing a recall for all of the devices – so if you have purchased one in the last few weeks since launch, you can replace your “might or might not” explode device with a “definitely won’t explode” one. If you read our guide to buying one of the new Note 7s, and went out and bought one….well, you are probably fine. All of the reported cases have been outside the United States, so if you are here where we are, you should be good. If you still want to get a replacement or a refund, check out the CNET article here.
This is your Public Service Announcement.